Patients and Visitors

Visitor Information

Dining Facilities

The Forest Hills Cafe, located on the lower level (1), is open to the public from 6 a.m. until 7 p.m. Breakfast begins at 6 a.m., lunch at 11:30 a.m., and dinner at 5 p.m. Our short-order grill is open from 6:00 a.m. until 7:00 p.m.

Vending Machines

Vending machines containing hot and cold snack foods and beverages are located in an area near the Level 1 guest elevator. Additional machines are located:

  • Next to the guest elevator on levels 3 and 4.
  • Outside the emergency department entrance.
  • Inside the women's services lobby.

Banking / ATM

The medical center does not cash personal checks; however, an automated teller machine (ATM) is located inside the medical center on Level 2 near the Cheer Shop.


Newspaper racks are available at the medical center's emergency entrance.


Pay telephones are located near the emergency department lobby and Family and Education Center lobbies.


A small public chapel is located in the main lobby.

Tobacco-Free Campus

Our medical center and grounds are tobacco- and smoke-free. We are committed to improving the health of our patients, families and employees. We ask that you not smoke or use tobacco products during your visit with us.

Cell Phones

The use of cell phones within the areas of ICU, medical/telemetry, emergency, imaging and same day surgery is strictly prohibited. Patients, family and visitors may use cell phones in all public waiting rooms and lobby areas.


Carolinas HealthCare System Stanly provides parking for patients and visitors 24 hours a day, seven days a week. For events in the Family and Education Center, additional parking is available in the adjacent parking deck.

Flowers, Gifts and Mail

Flowers and mail are delivered daily by volunteers, with the exception of Saturdays and Sundays. Patients in intensive care are unable to have flowers in the room.

Cheer Shop

The Cheer Shop, operated by Carolinas HealthCare System Stanly's volunteer services department, is located in the main lobby. Here you will find a variety of merchandise, such as balloons, cards, snacks, jewelry, gifts, items for newborns and more.

We gladly accept phone orders with a Visa, MasterCard, or Discover Card. Personal checks and credit and debit cards are accepted when making purchases in person.

Our operating hours are:

  • Monday through Friday from 9 a.m. until 5 p.m.
  • Saturday from 10 a.m. until 2 p.m.
  • Sunday from 1 p.m. until 4 p.m.

For more information, call (980) 323-4461.

Services for Visually or Hearing-Impaired Patients

Carolinas HealthCare System Stanly strives to make sure people with disabilities have access to its services and facilities. We offer the following services, upon request:

  • Telephones equipped with volume amplifiers.
  • Language translation service.
  • Sign language interpreter.
  • TDD telephone adapters.
  • Communication boards.

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