Stanly Regional is committed to providing customer service that exceeds the expectations of patients, family members and visitors.
As a patient, you may be selected to participate in a satisfaction survey through Professional Research Consultants (PRC) anytime one to four weeks after your stay at Stanly Regional Medical Center. We contact patients by telephone so that we can learn ways to continually improve our service and quality of care.
We are always interested in knowing how well you think we are doing in providing your care. We want to know if you have any questions or concerns because we are committed to providing the best care and service possible. Any compliments and complaints you have may be made to your nursing staff, the unit manager directly, or, by calling (704) 984-4349, to medical center administration.
You may also call our customer service line at (704) 984-4389 or contact us using this response form.
While we would like to have the opportunity to assist you with any concerns about patient care and/or safety while in the hospital, you do have the right to file a complaint with the Division of Health Service Regulation by calling (800) 624-3004 or writing to the Division of Health Service Regulation, Complaints and Investigations, P.O. Box 29530, Raleigh, NC 27626-0530.
For a Joint Commission-accredited health care organization the public may contact the Joint Commission's Office of Quality Monitoring to report any concerns or register complaints by calling (800) 994-6610 or emailing complaint@jcaho.org.